Effective Date: July 15, 2025
This Privacy Policy explains how LemoTV.vip (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you use our IPTV services, website, and communication channels. By using our service, you agree to the practices described below.
1. Information We Collect
- Personal Information: Name, email address, phone number (for support or WhatsApp delivery), and payment-related details (payment provider info, not full card numbers).
- Technical Data: Device information, IP address, browser type, and time zone.
- Order Information: Subscription plan, activation status, payment confirmations, and delivery method (email or WhatsApp).
2. How We Use Your Information
- To deliver IPTV credentials and service access.
- To process transactions and verify payments.
- To provide customer support via email or WhatsApp.
- To improve our service, fix bugs, or troubleshoot account issues.
- To comply with legal obligations and prevent fraud.
3. Data Storage & Security
- We store your data on secure servers and restrict access to authorized personnel only.
- We do not store your full credit card or banking details. Payments are processed by third-party secure gateways.
- We use SSL encryption to protect your information during transmission.
4. Data Sharing & Disclosure
- We do not sell, rent, or trade your personal information.
- We may share data with trusted third-party payment processors or resellers solely for processing orders or support.
- We may disclose information if legally required by courts, authorities, or applicable law.
5. Cookies & Tracking
We may use cookies or similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can disable cookies in your browser settings, though this may affect functionality.
6. Your Rights
- You have the right to access, update, or delete your personal data upon request.
- You may opt out of marketing communications at any time by contacting us.
- To exercise your rights, email us at support@lemotv.vip.
7. Data Retention
We retain your information only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations. You may request deletion at any time.
8. International Users
If you are accessing our services from outside our operating country, you acknowledge and agree that your data may be transferred and stored in jurisdictions with different data protection laws.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our service means you accept the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, contact us:
📧 Email: support@lemotv.vip
📞 WhatsApp: +1 (718) 586-4134
🌐 Website: https://lemotv.vip
By using our service, you agree to this Privacy Policy.